We are seeking a dedicated and skilled Boomi Support Specialist with 5 years of experience to join our team. The ideal candidate will be responsible for providing Production support, technical support, troubleshooting, and maintenance for our Boomi integrations. The candidate should possess strong problem-solving skills, excellent communication abilities, and a solid understanding of Boomi integration processes.
Key Responsibilities:
- Technical Support: Provide technical assistance and support for Boomi integrations, ensuring optimal performance and uptime.
- Troubleshooting: Diagnose and resolve integration issues, working with various stakeholders to identify root causes and implement solutions.
- Monitoring: Continuously monitor integration processes, performance metrics, and logs to ensure smooth operations.
- Documentation: Maintain detailed documentation of support activities, issues, and solutions.
- Collaboration: Work closely with development, QA, and operations teams to ensure seamless integration and deployment.
- Enhancements: Identify opportunities for system improvements and optimization, recommending and implementing changes as needed.
- User Training: Provide training and guidance to end-users and internal teams on Boomi functionalities and best practices.
Qualifications:
- Experience: Minimum of 5 years of experience working with Dell Boomi integration platform.
- Technical Skills: Proficient in Boomi integration processes, including setup, configuration, and troubleshooting.
- Proficiency in SQL.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Communication: Excellent verbal and written communication skills
- Team Player: Ability to work effectively in a team environment, collaborating with diverse teams across the organization.
- Certifications: Boomi certification is a plus.
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
Additional Skills:
- Familiarity with APIs, web services, and data integration techniques.
- Understanding of cloud-based technologies and platforms.
- Knowledge of software development lifecycle (SDLC) and agile methodologies.